General Manager

Job Description

Job Description

Position Summary:
As a General Manager, you will oversee daily operations, ensure exceptional customer service, manage staff, and maintain a positive work environment. This role requires strong leadership, organizational skills, and a commitment to upholding company standards.

Key Responsibilities:

• Supervise and lead a team of 15-25 employees to ensure smooth operations during high-volume service hours.
• Manage scheduling, time off requests, and the onboarding process for new employees.
• Demonstrate excellent conflict resolution skills by mediating staff conflicts and diplomatically addressing customer complaints.
• Maintain a positive and collaborative workplace culture through effective communication and team-building initiatives.
• Monitor inventory levels, order supplies as needed, and ensure proper inventory management procedures.
• Implement and enforce company policies and procedures, ensuring compliance with health and safety regulations.
• Oversee the opening of the new stores, utilizing previous experience in new store openings to ensure a successful launch.

Required Qualifications:

• Previous experience in a managerial role within the restaurant industry.
• Proficiency with POS systems, specifically Aloha.
• Strong leadership and interpersonal skills with the ability to motivate and manage a diverse team.
• Experience in inventory management and familiarity with quality control procedures.
• Ability to work in a fast-paced environment and handle multiple tasks efficiently.
• Exceptional problem-solving abilities and conflict-resolution skills.

Preferred Qualifications:

• Experience in Back-of-House (BOH) operations.
• Previous experience in opening new restaurant locations.

Benefits:

• Competitive salary and benefits package.
• Opportunity to lead and grow within a dynamic and expanding company.
• Health insurance options available (starting in Q1).
• Positive and collaborative work environment.