General Manager
Job Description
Job Description
Position Summary:
As a General Manager, you will oversee daily operations, ensure exceptional customer service, manage staff, and maintain a positive work environment. This role requires strong leadership, organizational skills, and a commitment to upholding company standards.
Key Responsibilities:
- Supervise and lead a team of 15-25 employees to ensure smooth operations during high-volume service hours.
- Manage scheduling, time off requests, and the onboarding process for new employees.
- Demonstrate excellent conflict resolution skills by mediating staff conflicts and diplomatically addressing customer complaints.
- Maintain a positive and collaborative workplace culture through effective communication and team-building initiatives.
- Monitor inventory levels, order supplies as needed, and ensure proper inventory management procedures.
- Implement and enforce company policies and procedures, ensuring compliance with health and safety regulations.
- Oversee the opening of the new stores, utilizing previous experience in new store openings to ensure a successful launch.
Required Qualifications:
- Previous experience in a managerial role within the restaurant industry.
- Proficiency with POS systems, specifically Aloha.
- Strong leadership and interpersonal skills with the ability to motivate and manage a diverse team.
- Experience in inventory management and familiarity with quality control procedures.
- Ability to work in a fast-paced environment and handle multiple tasks efficiently.
- Exceptional problem-solving abilities and conflict-resolution skills.
Preferred Qualifications:
- Experience in Back-of-House (BOH) operations.
- Previous experience in opening new restaurant locations.
Benefits:
- Competitive salary and benefits package.
- Opportunity to lead and grow within a dynamic and expanding company.
- Health insurance options available (starting in Q1).
- Positive and collaborative work environment.
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