Windows desktop support engineer

LHH

Rochester, NY

Windows Desktop Support Engineer Job In Rochester, NY

Pay Rate Range: $20-23.00 per hour based on experience, education, geographic location and other factors.

We are seeking a skilled and customer-focused Windows Desktop Support Engineer to join our IT support team. The ideal candidate will have a strong background in Windows desktop environments, Active Directory administration, and experience with enterprise-level ticketing systems and software deployment tools such as SCM/SCCM.

Key Responsibilities of the Windows Desktop Support Engineer Job in Rochester, NY:

Support Windows desktop environments, including troubleshooting hardware, software, and network issues.
Manage user accounts, permissions, and group policies in Active Directory.
Deploy, update, and manage software packages using System Center Configuration Manager (SCM/SCCM).
Respond to and resolve incidents and service requests via the organization's ticketing system.
Maintain and update documentation related to support procedures and configurations.
Collaborate with other IT teams to escalate and resolve complex issues.
Assist in onboarding/offboarding processes including device setup and user provisioning.
Ensure compliance with IT policies and security standards.

Required Qualifications of the Windows Desktop Support Engineer Job in Rochester, NY:

Minimum 1 year of experience in Windows desktop support or a similar IT support role.
Proficiency in Active Directory administration.
Hands-on experience with SCM/SCCM or similar software deployment tools.
Familiarity with enterprise ticketing systems.
Strong troubleshooting and problem-solving skills.
Excellent communication and customer service abilities.
Ability to work independently and as part of a team.

For more information or to be considered for the Windows Desktop Support Engineer Job in Rochester, NY please contact Thomas McCarthy at Thomas.Mccarthy@ akkodis.com
Pay Details: $20.00 to $23.00 per hour

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

Military connected talent encouraged to apply

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to

Requirements
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

The California Fair Chance Act
Los Angeles City Fair Chance Ordinance
Los Angeles County Fair Chance Ordinance for Employers
San Francisco Fair Chance Ordinance

Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Posted 2025-11-08

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